1. Order Cancellation Policy

At Gyani Praja, we strive to dispatch orders as swiftly as possible (within 24 hours of placement).

• Pre-Dispatch Cancellation: You may cancel your order free of charge at any time prior to shipment dispatch (typically within 12 to 24 hours of order confirmation).
• To cancel an unfulfilled order, immediately email our support desk at support@gyanipraja.com or WhatsApp us at +91 98765 43210 with your Order Number (e.g. GP-2026-XXXX).
• Once an order has been handed over to the courier and a tracking AWB has been generated, the order cannot be cancelled in-transit. You may initiate a return upon receipt under our 7-day return policy.

2. 7-Day Return & Replacement Policy

We take immense pride in the archival printing quality of our books. However, if your book arrives in an unsatisfactory condition, we offer a 7-day replacement or full refund guarantee from the date of delivery under the following conditions:

1. Damaged in Transit: Torn covers, bent bindings, water damage, or damaged corners caused during courier handling.
2. Manufacturing or Printing Defect: Missing pages, inverted binding, blurred typography, blank leaves, or illegible text.
3. Incorrect Item Dispatched: A title other than what was ordered was delivered to your address.

3. How to Initiate a Return or Replacement

To request a return or replacement:

1. Take clear photographs or a short video demonstrating the physical damage, binding defect, or incorrect title.
2. Email support@gyanipraja.com with the subject: Return Request: Order #[Your Order Number].
3. Our customer care team will review and approve your return within 24 business hours.
4. We will schedule a reverse pickup from your address at our expense, or dispatch a fresh replacement copy immediately at zero additional cost to you.

4. Non-Returnable Scenarios

Returns cannot be accepted in the following cases:

• Requests initiated after 7 calendar days from delivery.
• Books damaged due to misuse, intentional tearing, liquid spillage, or improper storage after delivery.
• Books returned with missing accessories (e.g., promotional handcrafted silk bookmarks, jacket covers).

5. Refund Mode & Turnaround Timeline (Razorpay)

Once your returned item is received at our facility and verified (or when pre-dispatch cancellation is confirmed):

• Refund Initiation: The refund will be initiated via the Razorpay Payment Gateway within 24–48 hours of inspection.
• Credit to Original Source: The refund amount will automatically be credited directly back to the original payment source:
  • UPI (GPay / PhonePe / Paytm / BHIM): 2 to 4 business days
  • Debit / Credit Card (RuPay, Visa, MasterCard): 5 to 7 business days
  • NetBanking: 3 to 7 business days depending on your bank
• You will receive an automated Razorpay Refund Confirmation SMS and Email with the Refund Reference Number.

6. Contact for Refund Inquiries

For any assistance regarding refunds or cancellations, reach out directly to our dedicated desk:
Helpline: +91 98765 43210 (Mon to Sat, 9:30 AM – 6:30 PM IST)
Email: support@gyanipraja.com
Address: Gyani Praja Books & Media Pvt. Ltd., 42 Sanskriti Marg, Varanasi, UP - 221005