Privacy Policy
How Gyani Praja Books collects, safeguards, and respects your personal information under Indian data privacy laws.
Customer Data Protection Framework
1. Scope & Commitment
At Gyani Praja Books & Media Private Limited ("Gyani Praja", "we", "our"), we place the utmost sanctity on user privacy. This Privacy Policy details how we handle the personal information collected when you access Gyani Praja and order our books.
2. Information We Collect
We collect only the essential information necessary to process book orders and provide customer support:
- Identity & Contact Details: Full name, billing and delivery address, city, state, postal PIN code, email address, and 10-digit mobile phone number.
- Transaction Metadata: Order reference number, purchased book titles, quantities, timestamp, and order amounts.
- Technical Data: IP address, browser type, device information, and session cookies for shopping cart functionality.
3. Payment Data Security (Razorpay PCI-DSS Standard)
Payment Card & Banking Privacy
Gyani Praja does NOT collect or store sensitive payment credentials. When you pay via credit/debit card, netbanking, or UPI, your payment details are transmitted directly through an encrypted 256-bit SSL tunnel to Razorpay Software Private Limited. Razorpay is certified PCI-DSS Level 1 compliant, ensuring the highest global security standard for electronic financial transactions.
4. Purpose of Data Processing
We process your data exclusively for legitimate commercial purposes:
- To fulfill book orders, prepare parcel shipments, and print tax invoices.
- To share delivery coordinates with licensed courier partners (BlueDart, Delhivery, India Post) for doorstep delivery and SMS dispatch notifications.
- To process payment verifications and refunds through the Razorpay payment gateway.
- To respond to your inquiries and support requests submitted via our contact forms.
- To prevent fraudulent or duplicate order transactions.
5. Information Sharing & Third Parties
We do never sell, lease, or monetize your personal data to third-party marketing brokers or advertisers. We share data solely with trusted infrastructure service providers under strict non-disclosure obligations:
- Payment Aggregator: Razorpay (for verifying electronic payments and executing refunds).
- Logistics Partners: BlueDart, Delhivery, and India Post Speed Post (strictly for delivery and delivery tracking).
- Legal Authorities: Only when strictly mandated under Indian law or court subpoena.
6. Cookies Policy
We utilize essential session cookies strictly to enable core ecommerce functionality (such as retaining items in your cart drawer as you navigate between pages). We do not deploy third-party intrusive cross-site tracking cookies.
7. Your Privacy Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to review, update, or request the deletion of your personal contact data stored on our servers, provided no statutory tax retention requirements apply. To exercise these rights, please email us at privacy@gyanipraja.com.
8. Contact Data Protection Officer
For queries concerning privacy:
Data Protection Officer: Gyani Praja Privacy Cell
Email: privacy@gyanipraja.com / support@gyanipraja.com
Registered Address: 42 Sanskriti Marg, Heritage Cultural Enclave, Varanasi, UP - 221005